Troubleshooting a "Meeting Is for Authorized Attendees Only" Error Message in Zoom

If you attempt to join a Zoom session and you are not signed into Stevens Zoom account, you may see the error message below: This meeting is for authorized attendees only. This error occurs when you are not logged into your Stevens Zoom account or you are logged into another Zoom account in your Zoom desktop client. Learn how to resolve this issue using the Zoom desktop client, Zoom web portal and the Zoom mobile app.

. This meeting is for authorized attendees only pop up  

Zoom Desktop Client

Step 1: If you have Zoom desktop client installed on your computer, open Zoom desktop client

zoom desktop icon

Step 2: Select your thumbnail image or initial in the upper right corner of the window

Step 3: Confirm that the Zoom account that you are signed in with is your Stevens Zoom account with your Stevens email address and the word LICENSED.

in the top right hand corner of zoom there is the profile icon. Next to your name, shows LICENSED in multi color

Step 4: If you are not signed in with your Stevens Zoom account, select Switch Account

switch account option under the profile

Step 5: Select SSO to sign in with single sign-on.

NOTE: Anytime you sign into your Stevens Zoom account, please use the sign in with SSO option. Do not sign in with your email and password or with Apple, Google, Facebook or other.

zoom sign in with options, first is SSO

Step 6: Type stevens into the company domain box. Select Continue. 

Step 7: If prompted to do so, sign in with your Stevens credentials and verify with Okta, please do so.

Step 8: If the Open Zoom Meetings? window opens, select Open Zoom Meetings.

Step 9: The Zoom desktop client will open with your Stevens Zoom account. Attempt to access the Zoom session again. You should now be able to join the Zoom meeting without an error message. 

Zoom Web Portal

If you do not have the Zoom desktop client installed on your computer, you can try to sign into your Stevens Zoom account from my.stevens.edu

Step 1: Log into my.stevens.edu

Step 2: Select Zoom

Step 3: If prompted, sign in with your Stevens credentials

Step 4: Try to access the Zoom session again. You should now be able to join the Zoom meeting without an error message.

Zoom Mobile App

If you are using the Zoom mobile app to access the meeting, sign out of the mobile app and then sign back in with SSO and your Stevens credentials.

Step 1: If you are signed into the Zoom mobile app, sign out.

Step 2: Tap Sign In to sign in again using your Stevens credentials

Step 3: Tap Sign in with SSO

Zoom Mobile App Sign in with SSO Button

NOTE: Anytime you sign into your Stevens Zoom account, please use the sign in with SSO option. Do not sign in with your email and password or with Apple, Google, Facebook or other.

Step 4: Enter your Stevens credentials and authenticate with Okta

myStevens Sign in Screen

Step 5: When prompted for company domain, type stevens in the box before .zoom.us and select Continue

Company Domain SSO Screen

Step 6: Try to access the Zoom session again. You should now be able to join the Zoom meeting without an error message.

Experiencing an issue or need additional support? Contact our OneIT Team by

Opening a support ticket or
Calling us at 201-380-6599