Registration Troubleshooting Console in Workday

Faculty and staff can use the following guide to troubleshoot and resolve registration-related issues. You can either view the registration troubleshooting console for a student or a program of study.

Registration Troubleshooting Console

Step 1: Search Registration Troubleshooting Console – Select Registration Troubleshooting Console

A screenshot of the Workday home page user interface. The user enters registration troubleshooting console in the search bar at the top of the page. This task will only appear for users with security access to the registration troubleshooting console report. From the search results, the user selects registration troubleshooting console report.

Student Registration Troubleshooting Console

Note: Refer to Step 1 above in Registration Troubleshooting Console.

Step 2: Select Student

Note: Start typing a student’s name to select from the available results or type a student’s full name.

Step 3: Select Optional Criteria to help refine the search.

Note: When you select more Optional Criteria fields, more specific registration troubleshooting information becomes available.

Step 4: Select OK.

A screenshot of the registration troubleshooting console. The start date within field shows 2021 spring semester and the course field shows CPE 358/CS 381 - Switching Theory & Logical Dsgn. There is a blue ok button and a gray cancel button at the bottom of the page.

Step 5: Review the Summary tab for general registration troubleshooting information – Select hyperlinked text such as the hold number to view more information.

Review the Enrollment Access tab for enrollment access troubleshooting information.

Review the Appointments and Date Controls tab for enrollment access troubleshooting information.

A screenshot of the appointments and date controls tab of the registration troubleshooting console. Information shown includes academic period and registration appointment(s) (date and time). There is a gray maintain registration appointment button underneath these fields.

Review the Course Eligibility tab for enrollment access troubleshooting information.

Program of Study Registration Troubleshooting Console

Note: Refer to Step 1 above in Registration Troubleshooting Console.

Step 2: Select Program of Study

Note: You can start typing a program of study or select from the available navigation options.

A screenshot of the registration troubleshooting console. The student, program of study, start date within, course and section fields are shown.

Step 3: Select Optional Criteria to help refine the search.

Note: When you select more Optional Criteria fields, more specific registration troubleshooting information becomes available.

A screenshot of the registration troubleshooting console interface. The program of study field shows Mechanical Engineering Undergraduate Major.

Step 4: Select OK.

A screenshot of the registration troubleshooting console. The start date within field shows 2021 fall semester and the course field shows ME 503 - Principles of Mech Engr. There is a blue ok button and a gray cancel button at the bottom of the page.

Step 5: Review the Summary tab for general registration troubleshooting information.

Review the Enrollment Access tab for enrollment access troubleshooting information.

A screenshot of the enrollment access tab of the registration troubleshooting console. The program of study information is shown at the top. The same fields are shown for the enrollment access tab as they are when a student is selected rather than a program of study.

Review the Appointments and Date Controls tab for enrollment access troubleshooting information.

Review the Course Eligibility tab for course eligibility troubleshooting information.

Understanding Registration Troubleshooting and Restriction Fields

Review the Course table for registration troubleshooting and restrictions definitions.

Experiencing an issue or need additional support? Contact our OneIT Team by

Opening a support ticket or
Calling us at 201-380-6599