Override a Student Hold in Workday

This article shows a user how to override a Student hold in Workday.

Step 1: From your Workday homepage, search for the student’s profile

A screenshot of the Stevens Institute of Technology logo and the Workday global search bar with the student's name typed into it.

Step 2: Select Student

Search results for the student's profile. There is a list of Categories on the left side of the screen, while the student's name is listed under the search results.

Step 3: On the student’s profile, select Action Items and Holds tab. Under Active Holds, identify the hold you wish to override.

Screenshot displaying student's profile. The user selects the action items and hold to view the student's active holds.

Step 4: Next to the magnifying glass icon, select Related Actions and hover to the Holds tab.

The Related Actions button is selected next to the magnifying glass icon on the selected Student Hold. There is a window open from the Related Actions button with three options: Favorite, Holds, and Integration IDs. The Holds option is highlighted.

Step 5: Review Student Hold Assignment – Select Override Hold

In the Student Hold Assignment window, the Holds menu is selected and the three options within the menu are displayed: Override Hold, Remove Hold, and Update Hold. Override Hold is highlighted.

Step 6: Choose Hold Types to Override, a Start Date, and an End Date for the Override Details. Select Submit when done.

Step 7: Click on View Details.

A screenshot of the Submission confirmation for the Override Hold action. The View Details link is highlighted.

Step 8: Review Details and Process tabs - Select Done.

The Details and Process page for the Overridden Hold. The Details tab is highlighted and open, showing the Hold Type, Start Date, and End Date details, as well as the Hold Details with the Student's name, Hold Reason, and Description listed. There is a highlighted blue Done button at the bottom.

Step 9: The Hold now appears on the student’s Active Holds as Overridden.

A screenshot of the student's Active Hold Screen, showing the selected Hold is now listed as Overridden.

Experiencing an issue or need additional support? Contact our OneIT Team by

Opening a support ticket or
Calling us at 201-380-6599