Zoom Phone: Features & Functionality

Zoom Phone is a feature added to the Zoom application you’re already familiar.

Zoom Phone is a softphone service, meaning it is a downloadable application that allows you to make and receive phone calls over the internet using mobile devices and laptops.

You’ll be able to use your Stevens phone number wherever you may be without the requirement of a VPN.
You’ll no longer need to use or share your personal cell phone number for work purposes.
This effort will also significantly reduce the number of desk phones used across our campus, reducing electronic waste and supporting the university’s sustainability goals.

Getting Started with Zoom Phone

Learn how to start using Zoom Phone

User Training for Zoom Phone

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Configure Zoom Phone

Initial setup
Changing phone settings (Zoom web portal)
Zoom Phone Emergency Location Services

General Functionality

Using Zoom Phone

Making and receiving phone calls
Using in-call controls
- Mute/Unmute
- Keypad
- Audio
- Add Call
- Hold
- Call transfer
- End Call
- Record and stop recording
- And more!
Viewing call history and recordings
- Busy or unanswered calls
Using Zoom Phone conference calling
- Please note that Stevens has a Zoom Phone basic license so you can only conference call with 3 people

Voicemail

Manage voicemail messages
- Sharing voicemail inbox access
- Overview of managing your Zoom Phone Voicemail
Visit the Managing Your Voicemail knowledge base article for more information

Settings

Customize call handling settings
- Holiday and business hours
Do not disturb with Zoom presence status
Setting up call delegation
- Allow others to answer your extension for you
How to sync Microsoft 365 (Outlook) calendar with Zoom using the contacts and calendar integration
- From the Zoom Web Portal (stevens.zoom.us) select your Profile and scroll to the bottom to Others then select Configure Calendar and Contacts Service
- Select Office 365 and Next
- Check the boxes to enable Calendar and Contacts for both Read and Write permissions (do not check Shared) then select Authorize and log in to your Stevens Microsoft account
Forwarding a call to Voicemail while on a Zoom Meeting
- From the Zoom Desktop Client select Settings > Phone > Incoming Calls and check the box to ‘Hide incoming calls while in a Zoom meeting’

Additional Resources

Zoom Phone features by platform
Zoom Support
- Browse Zoom’s knowledge base, quick start guides, video tutorials
Zoom Learning Center
- Getting Started with Zoom Phone – Virtual Training
- Please note to access content in the Zoom Learning Center you must log in with your Stevens credentials

Experiencing an issue or need additional support? contact our OneIT Team by

Opening a support ticket or
Calling us at 201-380-6599