Best Practices for Zoom Phone Use
Stevens uses Zoom Phone, a cloud-based telephone service, to provide more flexibility, mobility and privacy to the campus community. Stevens faculty and staff members can make telephone calls from the Zoom application using Zoom Phone, using their Stevens phone number. Here are some best practices when using the Zoom Phone service.
Receive Zoom Phone Calls on Your Cell Phone
You can forward your calls to an external number using the Zoom web portal, but best practice is to download the Zoom app to a cell phone. Once logged in, you can answer your Stevens phone calls through the Zoom Phone app on the cell phone, and the caller will not know the difference.
Set "Do Not Disturb" While Teaching or in Teams Meeting
When you are teaching or leading an in-person meeting, set your presence status as Do Not Disturb. You can select how long you would like to be on do not disturb for (20 minutes to 24 hours) or set the same custom do not disturb hours daily.
Zoom allows you to set your presence status, visit the Zoom knowledge base article to learn more.
At this time, the custom Do Not Disturb hours can only be set for one time range a day. Stevens has put in an enhancement request to see if we can set up multiple times a day on different days a week for do not disturb to accommodate faculty teaching schedules.
Hide Zoom Phone Calls While in Zoom Meetings
Within your Zoom Desktop Client, you can send Zoom calls straight to voicemail by selecting Settings > Phone > Incoming Calls and check the box to ‘Hide incoming calls while in a Zoom meeting’.
Set up Business Hours to Ensure You Don't Miss Any Zoom Calls
To change your business hours, visit the Business Hours Zoom knowledge base article. “Starred” or “favorited” contacts will abide by the business hours you have set up like any other contacts.
View our Zoom Phone Training Resources
To learn more about using Zoom Phone, watch our Zoom Phone Training Videos.
You can also visit the Zoom Learning Center to watch the course on Getting Started with Zoom Phone. Please note you need to log in with your Stevens credentials to access the learning center content.
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