How to Remove Contacts from Error Status in Emma
Learn how to remove contacts from error status into your Emma subaccount.
It is accessible only for Stevens staff and faculty with an Emma account.
Step 1: You can view and troubleshoot any Contacts that have errors in the Audience section of Emma.
Step 2: Click on either Contacts or Groups in the Manage menu on the left side of the screen. Then click on Error() to view any contact(s) that need troubleshooting.
Note: If you already know the email address that has an error, you can just search for that email address in the search field.
Step 3: You will see a list of email addresses with a column that displays the Reason for the error. Click on the down arrow next to the error and choose View contact record.
Step 4: It will open the Contact Details for that contact. Click the Edit button to fix the email address or other contact information that might be triggering the error. Once the error is fixed, the email address will no longer be in the Error() list, and its status will be changed to Active. You are now ready to send an email communication to that email address.
Note: The overnight Workday integration will override any changes made to stevens.edu email addresses in internal subaccounts.
Step 5: To change the status of all contacts with Error statuses, select Actions and then select Change status of all.
Step 6: Select Active and Save to complete the status change for all contacts.
Experiencing an issue or need additional support, contact our OneIT Team by